One-on-One Coaching Session
Cancellation Policy
Thank you for booking your session. Every meaningful change begins with a single decision. By choosing to invest in yourself, you've already taken that first step. Please take a few moments to complete the intake form before we meet. It will help me understand what's most important to you and ensure our conversation is focused on what matters most. I look forward to partnering with you on your journey and exploring new possibilities together. To ensure that your experience is a positive one please take the time to read our teams and conditions 1. A booking is confirmed once payment (or agreed deposit) has been received and written confirmation has been issued. 2. Fees & Payment All fees are payable in advance unless otherwise agreed in writing. Payments can be made via the methods specified at the time of booking. Invoices must be settled by the due date shown. Late payments may result in sessions being paused or cancelled. 3. Cancellations & Rescheduling (1:1 Sessions) Life happens. If you need to reschedule a 1:1 session, please provide at least 48 hours’ notice. Cancellations or reschedules with more than 48 hours’ notice will not be charged. Cancellations with less than 48 hours’ notice, or non-attendance, may be charged at 100% of the session fee. This policy exists to honour the time and energetic commitment held for you. 5. Cancellations by the Provider In the rare event that a session needs to be rescheduled by the provider (for example due to illness or unforeseen circumstances), an alternative date will be offered. 6. Confidentiality All coaching conversations are confidential. Information will not be shared with third parties without your consent, except where required by law or where there is a serious risk of harm to yourself or others. 7. Scope of Coaching Coaching is a reflective, developmental process designed to support awareness, insight, and choice. It is not therapy, counselling, or medical treatment. You remain fully responsible for your decisions, actions, and wellbeing. 8. Wellbeing & Responsibility You agree to take responsibility for your physical, mental, and emotional wellbeing during sessions, retreats, and programmes. If you are experiencing significant mental health challenges, appropriate professional support should be sought alongside
Contact Details
Nottingham, UK
07545972202
hello@carrollmacey.coach